Signature Roofing and Coating LLC Terms of Service

Welcome to Signature Roofing and Coating LLC. These Terms of Service ("Terms") govern your use of our website, services, communications, and any related interactions with Signature Roofing and Coating LLC ("Company," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms.

1. Agreement to Terms

By accessing or using our website, requesting services, submitting information through our website, communicating with us, or otherwise engaging with our business, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Signature Roofing and Coating LLC provides residential and commercial roofing services, including but not limited to:

Roof installation
Roof replacement
Roof repair
Shingle roofing systems
Metal roofing systems
TPO roofing systems
Fluid-applied roof coating systems
Storm damage restoration
Insurance claim support
Roof inspections
Project estimates and consultations

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. Communications and Consent

By providing your contact information to us, you consent to receive communications related to your inquiries, appointments, estimates, projects, customer support requests, and other service-related matters.

Communications may be delivered through:

Email
Telephone calls
Voicemail messages
SMS/text messages
Automated communication systems

We utilize GoHighLevel and related service providers to manage customer communications, scheduling, customer relationship management, marketing automation, and service delivery.

Your consent to receive communications is not a condition of purchasing services. Consent for SMS communications is obtained separately where required by law.

4. User Responsibilities

You agree to:

Provide accurate and current information.
Maintain the accuracy of information submitted to us.
Use our website and services only for lawful purposes.
Refrain from providing false, misleading, or fraudulent information.
Comply with all applicable laws and regulations.

5. Acceptable Use

You agree not to:

Use the website for any unlawful purpose.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of our website.
Upload malicious code, viruses, or harmful software.
Use automated systems to access or collect data from our website without authorization.

We reserve the right to restrict or terminate access to users who violate these Terms.

6. Payments and Billing

Where applicable, payment terms will be outlined in project proposals, estimates, invoices, contracts, or service agreements.

Customers agree to pay all fees associated with approved services according to the agreed-upon terms.

Late payments may result in delayed services, project suspension, collection efforts, or additional fees as permitted by law.

7. Intellectual Property

All content on this website, including text, graphics, logos, designs, images, software, and other materials, is the property of Signature Roofing and Coating LLC or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written permission.

8. SMS Messaging Terms

By opting in to receive SMS communications from Signature Roofing and Coating LLC, you agree to the following terms.

Types of Messages

You may receive text messages regarding appointment confirmations, appointment reminders, inspection scheduling updates, estimate notifications, project updates, customer service communications, follow-up communications regarding requested services, important account or service notifications, and promotional or marketing messages, including special offers, discounts, and new product updates, when separate marketing consent has been provided, related to residential and commercial roofing services.

Opt-Out Instructions

You can cancel the SMS service at any time. Just text "STOP" to (830) 271-2078. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help Instructions

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you.

Message Frequency

You will receive messages at a frequency that varies based on your interactions with us. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy Policy

If you have any questions regarding privacy, please read our privacy policy: https://signatureroofingandcoatings.com/privacy-policy-308154

No Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Disclaimers

Our website and services are provided on an "as is" and "as available" basis.

While we strive to provide accurate and reliable information, we make no guarantees regarding:

Continuous availability of our website
Accuracy or completeness of website content
Error-free operation of our systems
Specific outcomes from the use of our services

To the fullest extent permitted by law, all warranties, express or implied, are disclaimed.

10. Limitation of Liability

To the maximum extent permitted by law, Signature Roofing and Coating LLC shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to:

Use of the website
Use of our services
Communication delays or failures
Data loss
Third-party service interruptions

Our total liability for any claim shall not exceed the amount paid by the customer for the applicable services giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Signature Roofing and Coating LLC, its owners, employees, contractors, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

Your use of our website or services
Your violation of these Terms
Your violation of any law or third-party rights

12. Termination

We reserve the right to suspend or terminate access to our website, services, or communication programs at any time and for any reason, including violations of these Terms.

Termination shall not affect any rights or obligations accrued prior to termination.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the courts located within Texas.

14. Changes to Terms

We may update these Terms from time to time.

Any changes will become effective upon posting the revised Terms on our website. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.