Signature Roofing and Coating LLC Privacy Policy

Signature Roofing and Coating LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, communications, advertising campaigns, appointment scheduling systems, and customer interactions.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

Name
Email address
Phone number
Mailing address
Property address
Information submitted through contact forms
Information provided during inspections, estimates, consultations, and service requests

Communication Information

SMS/text message communications
Email communications
Phone call records and call logs
Appointment scheduling information
Customer service inquiries

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and tracking technology data
Advertising interaction data

How We Collect Information

We collect information through:

Website contact forms
Inspection request forms
Estimate request forms
Appointment booking forms
Phone calls
Text messages
Email communications
Advertising campaigns
Cookies and tracking technologies
Customer interactions and service requests

Information may also be collected automatically when you visit our website through analytics tools, advertising platforms, and website technologies.

How We Use Information

We use collected information to:

Provide roofing and restoration services
Schedule inspections and appointments
Deliver estimates and proposals
Respond to inquiries
Process service requests
Send service-related communications
Provide customer support
Improve our website and services
Analyze website traffic and marketing performance
Send updates regarding appointments, projects, inspections, and customer requests
Comply with legal obligations

SMS & Communications

By providing your phone number and opting in to receive communications, you consent to receive SMS text messages from Signature Roofing and Coating LLC.

Text messages will be sent from (830) 271-2078.

Messages may include:

Appointment confirmations
Appointment reminders
Inspection scheduling updates
Estimate notifications
Project updates
Customer service communications
Follow-up communications regarding requested services
Important account or service notifications
Promotional or marketing messages, including special offers, discounts, and new product updates, when separate marketing consent has been provided

Message frequency may vary.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

You may opt out of SMS communications at any time by replying STOP to any text message.

For assistance, reply HELP or contact us directly using the information listed below.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customer SMS consent information is never sold, rented, transferred, or provided to any third party or affiliate for marketing or promotional purposes.

Data Sharing Policy

Signature Roofing and Coating LLC does not sell customer information.

We may provide limited access to information only when necessary to operate our business and provide requested services. Such service providers may include:

Customer relationship management platforms
Communication providers
Appointment scheduling systems
Payment processors
Website hosting providers
Analytics providers
Advertising platforms
Technical support providers

These providers may only access information necessary to perform services on our behalf and are required to maintain appropriate confidentiality and security measures.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

SMS consent is never sold, rented, transferred, or provided to affiliates or outside organizations for marketing purposes.

We may release information when required by law, court order, legal process, or governmental request.

Cookies & Tracking Technologies

Our website uses cookies, pixels, tags, and similar technologies to improve user experience and analyze website performance.

These technologies may be used to:

Understand website usage
Measure advertising effectiveness
Improve website functionality
Customize content and marketing
Track visitor interactions

Third-party advertising and analytics platforms may place cookies or tracking technologies on our website.

You may control cookie settings through your browser preferences.

Data Security Practices

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain information only as long as reasonably necessary to:

Provide services
Maintain business records
Resolve disputes
Enforce agreements
Comply with legal obligations

When information is no longer required, it is securely deleted or anonymized when practical.

Third-Party Services

Signature Roofing and Coating LLC utilizes third-party service providers to support business operations.

Our primary customer relationship management and communications platform is GoHighLevel.

GoHighLevel may process and store:

Contact information
Form submissions
Customer communications
Appointment information
SMS records
Email communications
Automation workflows
Customer service interactions

Additional third-party providers may include analytics services, advertising platforms, website hosting providers, communication providers, and payment processors.

These providers process information solely for business operations and service delivery purposes.

Your Rights & Choices

Depending on your location and applicable laws, you may have rights to:

Request access to your information
Request correction of inaccurate information
Request deletion of information
Request restrictions on certain processing activities
Withdraw consent where applicable

To exercise these rights, contact us using the information provided below.

Opt-Out Instructions

You may opt out of communications as follows:

SMS Messages

Reply STOP at any time to discontinue text messages.

Email Communications

Use the unsubscribe link included in applicable emails or contact us directly.

Phone Communications

Request removal from future phone communications by contacting our office.

Children's Information

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised policy.